Frequently Asked Questions

1. What is the delivery time of your products?

Our delivery time varies per product and destination. In most cases we aim to ship orders within 1-3 working days. This is clearly stated for products with a longer delivery time.

2. Can I return my order?

Yes, you have the right to return your order within 14 days of receipt. Please contact our customer service at info@relact.shop for instructions and return address. Please note: Products must be returned unused and in the original packaging.

3. How can I pay?

You can pay with us via iDeal, credit card, PayPal or bank transfer. The payment options are shown during the ordering process.

4. How can I contact your customer service?

You can contact our customer service via email info@relaxt.shop. Our contact details are listed on our website.

5. Is my payment safe?

Yes, we use secure payment methods and an SSL certificate to ensure the security of your data.

6. How can I see if a product is in stock?

If a product is out of stock, this will be clearly stated and you can sign up for the newsletter to be notified when the product is back in stock.

7. Can I reserve a product?

Unfortunately it is not possible to reserve a product. If you want to be sure of the availability of a product, we recommend ordering it directly.

8. Do you also offer free shipping?

Yes, we offer free shipping on orders over €25. This amount may vary depending on the destination and size of the order.

About CBD

See also our information page about the use of CBD.

1. What is CBD?

CBD (cannabidiol) is one of the many active substances (cannabinoids) found in the cannabis plant. CBD is extracted from the hemp plant, which has a low THC content (the substance that provides the psychoactive effect of cannabis). As a result, CBD has no psychoactive effects and does not get you high.

2. What are the benefits of CBD?

CBD is used for a variety of applications, including relieving pain, anxiety, and inflammation. However, much research is still needed to confirm the effectiveness of CBD for these uses. In addition to its therapeutic uses, CBD is also used in cosmetic products, such as lotions and creams, for its purported anti-inflammatory and soothing properties.

3. Is CBD legal?

Yes, CBD is legal in the Netherlands as long as it meets the legal requirements for production, sale and distribution. This means, among other things, that the CBD products may contain less than 0.2% THC.

4. Is CBD safe?

Using CBD is generally safe, although there are some possible side effects, such as fatigue, dry mouth, and changes in appetite. CBD can also interact with some medications, so it is important to talk to your doctor before use if you are taking any medications.

6. How should I use CBD?

The dosage and method of use depend on the type of tea and the desired effect. Always refer to the product's instructions for use.